How do you verify product quality? +
Where available, independent analytical documentation (such as HPLC) is associated with specific lots. Each product page and our batch verification portal indicate when documentation is published for a given lot.
Do products include COA documentation? +
Each order ships with a Certificate of Analysis and traceable lot number. Online COA files are published per batch when release is complete — use batch verification or contact support if a lot is not yet listed.
How do I verify my lot number online? +
Enter the lot number printed on your vial label at batch verification. The published COA should match your catalogue number, lot, and document type — confirming you are viewing the correct certificate.
What is the difference between identity and purity? +
Identity confirms the material matches the expected compound. Purity describes the proportion of the target compound relative to detected impurities in the analytical method used. They answer different laboratory questions.
Does purity equal the labelled amount in the vial? +
No. Purity is an analytical ratio. Labelled quantity (for example 10 mg) is a separate specification that may be supported by quantitative testing when published for that lot.
What is the difference between supplier and independent testing? +
Supplier or internal documents reflect release and handling records from the supply chain. Independent third-party testing is performed by an external laboratory. Aesthetic Labs labels document type clearly on verification results.
How is cold-chain packaging handled? +
Orders may be packed with insulated materials where applicable. Packaging methods depend on the product format and on the warehouse dispatching your order (United States for US and Canadian orders, the UAE for Gulf orders).
Which countries do you deliver to? +
We run two regional stores from separate warehouses. United States & Canada — we ship to all 50 US states and across Canada. UAE & Gulf — we dispatch across the Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. Europe and the UK are served by our sister store aestheticlabs.eu. Available delivery options and costs are shown at checkout once you enter your address.
Is there a minimum order? +
United States & Canada: no minimum order. UAE: the minimum is AED 150 merchandise subtotal (before discount, delivery and VAT) — checkout is blocked until the cart meets that amount.
How much is delivery, and how fast is it? +
United States & Canada: free shipping on orders over $200 (merchandise subtotal). Below that: USPS Ground (2–5 business days) $9, USPS Priority (2–3 business days) $19, UPS Express (next business day) $49. UAE: free delivery on orders over AED 750 (merchandise subtotal). Below that: AED 25 Dubai, AED 30 Sharjah and Ajman, AED 35 Abu Dhabi, AED 40 Umm Al Quwain, AED 45 Ras Al Khaimah, AED 50 Fujairah — next-day dispatch is available for many addresses when the order is placed before 4:00 PM GST, Sunday–Thursday. The exact cost and estimate for your address are confirmed at checkout.
What payment methods do you accept? +
We accept Visa, Mastercard, Apple Pay, and Google Pay. Payment options shown at checkout reflect current settings.
How can I track my order? +
After dispatch you receive tracking details by email. You can also look up status on the track order page using your order reference and email address.
Do you offer wholesale or B2B pricing? +
Yes. Wholesale pricing applies from five units per SKU on eligible catalogue items. Visit the wholesale page to request portal access or submit a bulk inquiry.
How should I store research materials after delivery? +
Follow the storage guidance on your product page and COA. Lyophilized peptides typically require dry, cool conditions; reconstituted materials need refrigeration per published specifications.
Can I request documentation for a specific lot? +
Yes. Use request documentation or contact support with your order reference and lot number. If a lot is not yet published online, support can confirm workflow status.
What does research use only mean? +
Aesthetic Labs products are supplied exclusively for in vitro laboratory research and analytical testing. They are not intended for human or animal consumption, medical, personal, or diagnostic use.
What is your return policy? +
See our Return & Refund Policy for eligibility, timelines, and research-material conditions. Contact support before returning any shipment.
How do I contact support? +
Email support@aestheticlabs.co, use WhatsApp or Telegram from the contact page, or open a support ticket. Hours: Sun–Thu, 10:00–18:00 GST.
Can you advise on dosage or usage? +
No. Aesthetic Labs does not provide dosage, administration, protocol, or medical guidance. Products are for in vitro laboratory research only.