Legal
Terms of Service and Terms of Sale governing purchases on aestheticlabs.co. Version 2.0.
Last updated: 2026-08-06 · Version 2.0 · Effective 2026-01-01
Contents
- Contracting legal entity
- Licence and regulatory contact
- Scope and research-use-only supply
- Account eligibility and authority to purchase
- Verified research customer approval
- Prohibited uses
- Resale and redistribution
- Orders, acceptance, and contract formation
- Order review, rejection, and cancellation
- Payment, VAT, and invoicing
- Shipping, inspection, and risk of loss
- Batch-specific documentation
- Product specifications and permitted tolerances
- Returns and damaged delivery
- Intellectual property
- Account suspension and termination
- Liability
- Governing law and jurisdiction
- Complaints procedure
- Effective date and version history
- Contact
Contracting legal entity
Aesthetic Labs FZ-LLC [legal entity TBC] (“Aesthetic Labs”, “we”, “us”) is the contracting seller for all catalogue orders placed through https://www.aestheticlabs.co. Trading name: Aesthetic Labs. Registered address: Office A-34, Fronds Building, Sheikh Zayed Road, Al Quoz Industrial Area 3, Dubai, UAE. Trade licence: 1640432. Licensing authority: Department of Economy and Tourism (DET). Customer support: support@aestheticlabs.co · Sun–Thu, 10:00–18:00 GST.
Licence and regulatory contact
Aesthetic Labs operates as a UAE-registered research supply business. Your primary contractual and regulatory contact is support@aestheticlabs.co. For written legal or compliance correspondence, use the registered address above and quote your order or account reference. Aesthetic Labs does not provide medical, veterinary, diagnostic, or personal-use advice through any channel.
Scope and research-use-only supply
All Aesthetic Labs products are supplied strictly for laboratory and research use only. They are not intended for human consumption, medical use, personal use, or diagnostic use. Aesthetic Labs does not provide dosage, administration, study-design, or medical guidance. Catalogue items are reference-grade research materials — not medicines, foods, supplements, cosmetics for personal application, or medical devices. By using this website or placing an order you agree to these Terms and our linked policies.
Account eligibility and authority to purchase
You must be at least 21 years old and have legal capacity to contract. You represent that you are purchasing for a qualified laboratory, institutional research programme, or authorised procurement channel — not for personal, household, athletic, cosmetic, or clinical use. If purchasing on behalf of an organisation, you represent that you have authority to bind that organisation. Aesthetic Labs may request evidence of authority or institutional affiliation before dispatch.
Verified research customer approval
Aesthetic Labs may approve, place on hold, or decline orders based on checkout declarations, account history, order context, wholesale status, and documentation provided. We may require institutional affiliation, laboratory details, end-use statements, import documentation, or other verification before releasing an order. Failure to provide satisfactory information within a reasonable time may result in cancellation and refund of amounts paid, minus non-refundable payment processing costs where applicable law permits.
Prohibited uses
Products must not be used for human or animal consumption, personal use, veterinary administration outside approved institutional research, diagnostic use, clinical use, therapeutic use, cosmetic personal application, athletic enhancement, or any off-label human application. You must not resell, redistribute, or export products without appropriate licensing and regulatory authorisation in each relevant jurisdiction. You must not use the website to seek dosing, administration, injection, or medical guidance.
Resale and redistribution
Resale, brokered supply, or redistribution of Aesthetic Labs materials without appropriate trade licensing, import authorisation, and regulatory compliance is prohibited. Institutional buyers remain responsible for internal transfer controls and downstream use within their qualified research environment.
Orders, acceptance, and contract formation
Placing an order constitutes an offer to purchase subject to these Terms. The merchandise subtotal (before discount, delivery, and VAT) must be at least AED 150. A binding contract forms only when Aesthetic Labs accepts the order and confirms it by email, dashboard status, or dispatch notice. Prices are displayed in AED and may include VAT at 5% where applicable. We may correct catalogue or pricing errors before acceptance. Checkout research purchaser declarations are material terms of your offer and are recorded with a timestamp.
Order review, rejection, and cancellation
Aesthetic Labs may refuse, decline, suspend, or cancel any order where required by law, stock availability, suspected fraud, address verification failure, inability to verify research use, export or import concerns, or other legitimate business or compliance reasons. You may request cancellation before dispatch by contacting support@aestheticlabs.co; if the order has already been released to the courier, cancellation may not be possible. Where cancellation occurs before dispatch, eligible amounts are refunded according to our Refund Policy and applicable UAE law.
Payment, VAT, and invoicing
Card and wallet payments are accepted (Visa, Mastercard, Apple Pay, Google Pay). You authorise charges for the order total including applicable VAT, delivery fees, and any payment surcharges shown at checkout. VAT-compliant tax invoices are issued for paid orders where applicable. Orders may remain pending until payment confirmation. You are responsible for providing accurate billing and delivery details.
Shipping, inspection, and risk of loss
Delivery within All seven emirates is subject to our Shipping Policy. Delivery estimates are indicative. You must inspect parcels promptly on delivery and report damage, shortage, or temperature concerns within 48 hours as stated in our Refund Policy. Risk of loss or damage passes to you upon confirmed delivery to the address you provided, except where mandatory UAE consumer law provides otherwise or we have agreed in writing to different terms for a verified B2B contract.
Batch-specific documentation
Certificates of Analysis (COA) and batch records are published only for specific lots when uploaded to our verification portal. COA availability varies by product and batch. Published COA documents support lot traceability and analytical reference — they are not instructions for human or animal use and do not replace your incoming material qualification procedures. You must verify lot identity against dispatch documentation on receipt.
Product specifications and permitted tolerances
Product strength, format, and appearance are described on product pages and labels. Analytical results on published COA documents reflect the tested lot only. Minor label or packaging variations that do not affect sealed product identity or laboratory qualification may occur. Materially incorrect fulfilment relative to the paid order record is handled under our Refund Policy.
Returns and damaged delivery
Returns, replacements, and refunds are governed by our Refund Policy. Research materials are generally not returnable once seals are broken or laboratory integrity is compromised. Transit damage and fulfilment errors must be reported within the stated window with supporting evidence.
Intellectual property
Website content, branding, product labels, documentation layouts, and COA presentation formats are owned by Aesthetic Labs or licensors. You may not copy, scrape, reverse engineer, misrepresent, or reuse Aesthetic Labs materials without written permission.
Account suspension and termination
We may suspend or terminate accounts, block checkout, or refuse future orders where we reasonably believe these Terms, the Acceptable Use Policy, or applicable law have been breached, or where continued supply presents compliance risk. Provisions that by nature should survive termination (including payment obligations, prohibited use, liability limits permitted by law, and governing law) continue to apply.
Liability
Aesthetic Labs supplies research materials for qualified in vitro use. To the extent permitted by UAE law, we are not liable for indirect or consequential loss arising from research outcomes, improper storage after delivery, or use contrary to these Terms. Our aggregate liability for any order is limited to the amount you paid Aesthetic Labs for that order, except that nothing in these Terms limits liability that cannot be limited under mandatory UAE consumer protection or other non-excludable law. Your statutory rights as a consumer in the UAE, where applicable, remain unaffected.
Governing law and jurisdiction
These Terms are governed by the laws of the United Arab Emirates. Disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates, without prejudice to mandatory consumer rights that may require a different forum under applicable UAE law.
Complaints procedure
Complaints about orders, documentation, delivery, or privacy should be emailed to support@aestheticlabs.co with your order reference and a clear description. We acknowledge most complaints within 2 UAE business days and aim to provide a substantive response within 10 UAE business days. See our Complaints Policy for escalation steps.
Effective date and version history
Version 2.0 · Effective 2026-01-01 · Last updated 2026-08-06. Previous versions available on request. Material changes are posted on this page with an updated date.
Contact
support@aestheticlabs.co · Sun–Thu, 10:00–18:00 GST
These pages provide the current commercial policies of Aesthetic Labs.shop and are not a substitute for independent legal advice.
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